Best way to reach us
Email is the current support channel for every customer question, from initial setup to incident review.
- support@uptimebasics.com
- Response time within 24 hours
- Available 7 days a week
Contact support
Get help with monitors, incidents, alerts, and account setup.
Uptime Basics support is handled by email. If you have a monitoring issue, a configuration question, or need help understanding an incident, send the details and we will reply within 24 hours, 7 days a week.
Support availability
Email support
Support email
7 dayssupport@uptimebasics.com
Best for
Help deskMonitor setup, incidents, alerts, billing questions
Include details
Faster repliesAccount email, monitor name, and issue summary
Before you email
If your question is about a current incident, include enough detail for us to identify the right monitor quickly.
- Your account email address
- The monitor name or monitored URL
- What you expected to happen
- Any timestamps or alert details you already have
What We Can Help With
Support is most effective when the problem is clearly scoped.
These are the most common categories we handle for customers evaluating or already using Uptime Basics.
Monitor troubleshooting
Questions about why a monitor is timing out, showing incidents, or behaving differently than expected.
- Failed checks and incident history
- Monitor method and interval questions
- Public status page configuration
Setup and account guidance
Help choosing a plan, understanding limits, or getting the first monitors configured correctly.
- Starter, Plus, and Pro fit
- SSL and domain monitoring setup
- Owner verification questions for status pages
Alerts and incident review
If you need help understanding what happened during an outage, support can guide you through the incident and alert history.
- Downtime and recovery alerts
- Incident timeline questions
- Diagnosing what likely happened
Pre-purchase questions
If you are deciding whether Uptime Basics fits your use case, email support before you sign up and explain what you need to monitor.
- Small business websites
- Agency client portfolios
- Faster detection requirements
Need answers before you contact support?
The guides section covers downtime causes, false positives, host status limitations, and other topics that help you understand incidents faster.
Looking for live public examples?
Browse the public uptime pages to see how a monitor-backed public status page looks when shared externally.
Need Monitoring First
Set up the first monitor, then contact support if you hit a real issue.
Most customers can start with a single URL, confirm the dashboard works for their site, and only reach out if they need help refining the configuration.