These Terms of Service describe the conditions for accessing and using Uptime Basics. By using the service, you agree to these terms.
Last updated: July 19, 2026
Monitoring use
Uptime Basics is built for legitimate website monitoring. It must not be used to harass, overload, misrepresent, or attack websites or services.
You are responsible for maintaining accurate account information, protecting login credentials, and all activity under your account. You must be legally able to enter into this agreement and use the service for lawful business or operational purposes.
You may only monitor websites, domains, URLs, endpoints, or services that you own, operate, administer, or are otherwise authorized to monitor. We may suspend or remove monitors that appear abusive, misleading, harmful, or unauthorized.
You may not use Uptime Basics for denial-of-service activity, vulnerability probing, spam, phishing, impersonation, scraping, illegal activity, or attempts to bypass technical restrictions. You may not attempt to reverse engineer, overload, or interfere with the service.
Plans may include limits on monitor count, check frequency, alert methods, retention, public status pages, and other features. We may enforce technical limits to protect service reliability and cost stability.
Raw check logs are available for 30 days, alert history for 14 days, aggregated monitoring summaries for up to 400 days, and incident history for the life of the monitor. Paused and archived data continues to age under these periods. Deleting a monitor permanently removes its configuration and associated monitoring history through background cleanup.
Uptime Basics performs automated checks from cloud infrastructure. Results can be affected by DNS behavior, routing, regional network conditions, firewalls, rate limits, SSL/TLS configuration, redirects, authentication requirements, and third-party provider behavior.
We work to provide useful monitoring data, but no monitoring service can guarantee perfect accuracy, instant detection, uninterrupted delivery, or identical results to every user location.
If you enable alerts, Uptime Basics may send downtime alerts, recovery alerts, slow response alerts, SSL expiry warnings, domain expiry warnings, test alerts, and verification codes to the destinations you configure.
SMS alerts require a verified phone number and explicit enablement. By enabling SMS alerts, you consent to receive transactional monitoring messages. Message and data rates may apply. You can opt out by disabling SMS alerts, disabling SMS on a monitor, removing the phone number, or contacting support.
Public status pages are optional. You are responsible for page titles, descriptions, slugs, monitored URLs, custom branding, custom domains, analytics tags, and any content or configuration you choose to make public.
You may not use public status pages to impersonate another company, mislead visitors, infringe trademarks, publish unlawful content, or claim control over a domain or brand you do not own or have permission to represent.
Paid plans are billed through Stripe unless otherwise stated. Prices, plan limits, and features may change. Taxes, fees, and payment processing rules may apply. Stripe may provide hosted checkout, billing portal, invoices, receipts, and payment method management.
The 30-day Starter trial requires a valid payment method. No subscription charge is made when an eligible trial begins. Unless you cancel before the trial ends, the subscription automatically renews as Starter at $4.99 USD per month and Stripe charges the saved payment method. Trial access continues through the scheduled trial end after cancellation.
One free trial is available per customer or organization, verified email address, and payment method. We may use privacy-protective identifiers and account signals to prevent repeated trials, fraud, or abuse. Ineligible trial subscriptions may be canceled without activation or charge.
Upgrades may take effect immediately and may result in prorated charges. Downgrades may be scheduled for the end of the billing period. If you cancel, access may continue until the end of the current billing period and monitors may be disabled after cancellation becomes effective.
Account deletion is support-assisted and requires any active subscription to be canceled first. After support approves a request, account access, monitors, alerts, API access, and public status pages are disabled and a 30-day waiting period begins. You may contact support during that period to cancel the deletion. After the waiting period, monitor configuration and operational monitoring data are permanently deleted and cannot be recovered. We may retain limited billing, invoice, consent, security, fraud-prevention, and legal records where reasonably required.
Choosing a higher plan during a trial ends the trial immediately. After you review and confirm the transaction, Stripe charges the selected monthly plan price and the higher plan limits take effect immediately.
If an initial or renewal payment fails, monitoring remains available for a three-day grace period while you update the payment method. If payment is still unresolved when the grace period ends, monitors and alerts are paused. Monitor configuration and data that remains within the published retention periods are preserved, and eligible billing-paused monitors resume after payment succeeds.
Support is currently provided by email at support@uptimebasics.com. Response times are targets, not guarantees. Support may request account, monitor, incident, or billing context to resolve an issue.
We may modify, suspend, or discontinue features to improve reliability, comply with provider requirements, prevent abuse, or manage operational risk.
The service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service, error-free operation, perfect detection, alert delivery, data accuracy, or fitness for a particular purpose.
To the maximum extent allowed by law, Uptime Basics is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or reputational harm.
You agree to be responsible for claims, damages, costs, or liabilities arising from your misuse of the service, unauthorized monitoring, public status page content, violation of these terms, or violation of applicable law.
We may suspend or terminate access if we believe an account is abusive, risky, unpaid, unlawful, misleading, harmful to the service, or violating these terms. We may preserve records where required for security, billing, legal, or operational reasons.
Unless mandatory law requires otherwise, these terms are governed by the laws of Ontario and the applicable laws of Canada. Disputes should first be raised by contacting support so we can try to resolve them informally.
We may update these terms from time to time. The updated date on this page shows when the latest version was posted. Continued use of the service after changes means you accept the updated terms.
Email support@uptimebasics.com for account, billing, monitoring, alert, or status page questions.