1. Agreement and operator
These Terms of Service ("Terms") govern access to and use of Uptime Basics, its websites, applications, dashboards, APIs, alerts, status pages, documentation, and related services (collectively, the "Service"). The Service is operated by Shane-Andrew Syring, carrying on business as StackResolve, a sole proprietorship registered in Ontario, Canada ("StackResolve," "Uptime Basics," "we," "us," or "our"). StackResolve's company website is stackresolvehq.com, and the Service is currently provided through uptimebasics.com and related domains.
By creating an account, completing checkout, clicking an acceptance control, accessing the Service, or continuing to use it after these Terms take effect, you agree to these Terms and the Privacy Policy. If you use the Service for an organization, you represent that you have authority to bind it; "you" includes that organization and its authorized users.
If you do not agree, do not use the Service. Mandatory rights and remedies that cannot lawfully be waived, including mandatory consumer protections, remain unaffected. If a mandatory law conflicts with these Terms, that law controls only to the extent of the conflict.
2. Service and monitoring limits
2.1 What the Service does
The Service performs automated HTTP or HTTPS checks and may provide response-time measurements, incident records, diagnostics, SSL certificate and domain registration monitoring, alerts, reports, APIs, integrations, and public status pages. Features, intervals, limits, retention periods, and availability depend on the selected plan and current product documentation.
2.2 No emergency, security, or life-safety use
The Service is an informational monitoring tool. It is not an emergency service, security monitoring system, intrusion-detection system, backup service, disaster-recovery system, or substitute for professional incident response. You must not use it as the sole means of protecting life, health, safety, property, data, legal compliance, revenue, or critical infrastructure.
2.3 Monitoring can be incomplete or wrong
Results may be delayed, unavailable, duplicated, incomplete, or inaccurate because of DNS, routing, regional network conditions, firewalls, rate limits, bot protection, SSL/TLS configuration, redirects, authentication, third-party providers, maintenance, queueing, or other causes. A successful check does not prove that every feature or location is working. A failed check does not necessarily prove an outage. Domain-expiry data may be incomplete or reflect registrar grace periods imperfectly.
2.4 No service-level agreement
Unless StackResolve signs a separate written service-level agreement, no uptime, response, detection, restoration, support-response, data-recovery, or alert-delivery commitment applies. Displayed schedules and support response times are targets, not guarantees.
2.5 Changes and fair use
We may improve, replace, limit, or discontinue features and may apply reasonable quotas, rate limits, safety controls, or maintenance windows. Fair use and automatic protections may temporarily adjust an effective interval or timeout, limit duplicate notifications or diagnostics, or pause a monitor that repeatedly consumes its full timeout. Customer-visible changes are shown where reasonably practicable. These protections do not change a recorded Up or Down result, create usage overage charges, or require a plan upgrade to clear.
3. Accounts and eligibility
You must be at least 18 years old and legally capable of entering a contract. You must provide accurate information, keep it current, protect passwords, authenticator secrets, API tokens, alert destinations, and other credentials, and promptly notify support of suspected unauthorized access. You are responsible for activity under your account and for authorized users you permit to access it.
You may not share an account in a way that bypasses plan limits, create accounts using false identities, automate account creation, resell account access without written permission, or use another person's payment method or contact information without authorization. We may require verification or additional information where reasonably needed for security, billing, fraud prevention, legal compliance, or support.
3.1 Geographic availability
At launch, StackResolve actively markets Uptime Basics in the United States and Canada excluding Quebec. New accounts with a Quebec billing address are not currently available while StackResolve prepares the French-language service, documentation, contracts, and support needed for a future Quebec release. Unsolicited customers in other locations may be accepted where lawful, but availability, features, payment methods, taxes, and customer rights can vary by location.
You must accurately declare your billing location during signup and provide a matching billing address through Stripe. We may refuse or pause account activation when a location is unavailable, inconsistent, restricted, or requires compliance measures that are not yet supported. Mandatory rights and any refund required by applicable law remain unaffected.
4. Authorized and acceptable use
4.1 Authorized monitoring only
You may monitor only websites, domains, URLs, endpoints, or services that you own, operate, administer, or are otherwise authorized to monitor. You are responsible for obtaining permissions and configuring allowlists, endpoints, authentication, notices, and consents required by law or by the target operator.
4.2 Prohibited conduct
You must not use or facilitate use of the Service to:
- attack, overload, disrupt, probe, scan, exploit, or gain unauthorized access to any system;
- conduct denial-of-service activity, vulnerability testing, credential attacks, scraping, spam, phishing, malware distribution, or unlawful surveillance;
- evade technical, rate, safety, billing, trial, or access restrictions;
- monitor a target after its owner asks you to stop or where monitoring is prohibited by law;
- upload or transmit unlawful, infringing, deceptive, defamatory, harmful, or privacy-violating content;
- reverse engineer, copy, frame, mirror, benchmark for publication, or commercially exploit the Service except where law expressly permits;
- use the Service or its output to train a competing product or resell or redistribute monitoring results without written permission; or
- collect or place special-category, highly sensitive, or regulated personal data in monitor names, URLs, headers, status pages, support tickets, or other fields unless expressly supported and legally authorized.
We may investigate suspected misuse, preserve relevant evidence, restrict a target or account, and cooperate with affected providers or lawful authorities where appropriate.
The Acceptable Use Policy provides additional operational rules and is incorporated into these Terms. If it conflicts with these Terms, these Terms control.
5. Customer content, credentials, and status pages
"Customer Content" means monitor names and URLs, status-page text and branding, uploaded images, custom-domain settings, support messages, integration settings, and other material you submit. You retain ownership of Customer Content. You grant StackResolve a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and modify Customer Content only as reasonably necessary to provide, secure, support, and improve the Service and comply with law.
You represent that you have all rights and permissions needed for Customer Content and monitored targets. Public status pages are public by design. You must not impersonate another person or brand, misuse trademarks, mislead visitors, publish confidential information, or claim ownership or authorization you do not have. We may remove or disable content or pages that create legal, security, abuse, or reputational risk.
Copyright, trademark, impersonation, phishing, and other public-content complaints are handled under our Copyright and Abuse Policy.
Custom headers and Basic Authentication credentials are provided at your risk and must be limited to the minimum permissions necessary. Do not place secrets in URLs, names, descriptions, status pages, or support messages. Do not send support your account password, authenticator-app code or setup secret, verification code, complete payment details, or plaintext authorization headers, cookies, API keys, or protected-endpoint passwords.
5.1 Support and authorized access
When you request help, you authorize role-restricted personnel to access account, monitoring, alert, incident, status-page, integration, support, or billing information reasonably necessary to investigate the request. Similar limited access may occur to operate or secure the Service, investigate abuse, administer billing, or comply with law. Privileged views and changes are logged, and support monitor changes require a recorded reason.
6. Alerts, verification, and communications
Alerts are best-effort transactional notices and may be delayed, duplicated, filtered, rate-limited, or not delivered. You are responsible for maintaining verified destinations, checking dashboards, and using independent escalation paths appropriate to your risk.
SMS requires a verified number and explicit enablement. Message and data rates may apply. You can opt out by disabling SMS globally or for a monitor, removing the number, contacting support, or replying STOP where the mobile provider supports that command. When the provider records an opt-out, we suppress further application SMS to that number unless it is lawfully opted in again. Contact support if you need help with SMS preferences. Non-SMS operational, billing, legal, security, and account notices may still be sent where necessary to provide or protect the Service or comply with law.
Signup email verification, destination verification, authenticator-app two-factor authentication, and status-page ownership verification are separate controls. Completing one does not establish another identity, destination, security factor, website ownership, or permission.
You consent to receive agreements, disclosures, invoices, and notices electronically. Keep the account email current. Electronic notices satisfy written-notice requirements to the extent permitted by law.
7. Plans, trials, billing, and taxes
7.1 Prices and payment
Prices are stated in U.S. dollars unless shown otherwise. Stripe processes payments. You authorize recurring charges to the payment method associated with your subscription, including applicable taxes, until cancellation becomes effective. You are responsible for accurate billing and tax information and for taxes not collected by us, except taxes based on our net income.
Core monitoring tools, including advanced incident diagnostics, detailed log exports, and eligible public status-page features, are included across Starter, Plus, and Pro. Plan differences and operational limits are shown on the pricing and service pages and may include monitor capacity, one-minute monitoring slots, and SMS allowances.
7.2 Starter trial and paid signup
An eligible Starter signup includes a 30-day free trial and requires a valid payment method. No subscription fee is charged when the trial begins. Unless canceled before the trial ends, Starter automatically renews at the then-current monthly price. Plus and Pro do not include a free trial and are charged when Stripe Checkout is completed. One Starter trial is available per customer or organization, verified email address, and payment method. We may deny or end an ineligible or abusive trial.
7.3 Renewal and cancellation
Subscriptions renew monthly until canceled. You may cancel through the account billing controls or Stripe's billing portal. Unless mandatory law requires otherwise, cancellation takes effect at the end of the current paid or trial period, access continues until then, and fees already paid are non-refundable and are not prorated for unused time.
7.4 Upgrades and downgrades
Upgrades may take effect immediately after you approve the transaction and may include prorated charges or credits calculated by Stripe. Upgrading during a trial ends the trial immediately. Downgrades normally take effect at the next renewal and may require you to select monitors to keep, archive, or delete. Archived and paused data continues to age under published retention periods.
7.5 Failed payments
A failed initial or renewal payment may receive a three-day grace period. If unresolved, monitoring and alerts may be paused. Eligible billing-paused monitors may resume after payment succeeds. We may retry payment, restrict paid features, cancel the subscription, or recover lawful collection costs.
7.6 Refunds, corrections, and consumer rights
Except where required by law or expressly stated in writing, subscription fees, taxes, SMS usage, and other charges are non-refundable. Contact support promptly if you believe a charge is incorrect. Nothing in this section limits statutory cancellation, refund, chargeback, or other consumer rights that cannot lawfully be excluded.
7.7 Price or plan changes
We may change future prices, plan limits, or included features. We will provide reasonable advance notice of a material adverse change to an active paid subscription where required by law. A price change applies no earlier than a subsequent renewal. If you do not agree, you may cancel before it takes effect.
8. Data, privacy, retention, and deletion
Our Privacy Policy explains how StackResolve handles personal information, and our Sub-processors page identifies the providers we use to operate the Service. When StackResolve processes personal data on behalf of a business customer, the Data Processing Addendum is incorporated into these Terms and applies to that processing unless the parties sign a different data processing agreement. You are responsible for lawful notices, instructions, consents, and legal bases for personal data you place in the Service.
Raw check logs are available for 30 days, alert history for 14 days, aggregated monitoring summaries for up to 400 days, and incident history for the life of the monitor. Paused, archived, and recently deleted data continues to age under these periods. A deleted monitor is normally recoverable for 30 days unless permanent deletion is requested sooner; permanent background cleanup then removes its configuration and associated monitoring history.
Account deletion is support-assisted and requires subscription cancellation. After approval, account access and services are disabled and a reversible 30-day waiting period begins. After that period, operational account and monitoring data is deleted and cannot be recovered, subject to legal holds and limited records retained for billing, tax, security, fraud prevention, consent, dispute, or legal obligations.
You are responsible for exporting information you need before deletion, expiration, downgrade, or termination. The Service is not a system of record or backup service.
9. Intellectual property and feedback
StackResolve and its licensors own the Service, software, designs, documentation, trademarks, and all related intellectual property, excluding Customer Content. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Service for your internal lawful purposes during an active account.
If you provide feedback, ideas, or suggestions, you grant StackResolve a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation, provided we do not publicly identify you as the source without permission.
10. Third-party services and integrations
The Service depends on third-party hosting, network, identity, payment, email, SMS, analytics, domain, and integration providers. Third-party services are governed by their own terms and privacy practices. We do not control and are not responsible for their availability, changes, acts, omissions, content, or security except to the extent liability cannot lawfully be excluded.
When you enable an integration or public link, you direct us to transmit selected data to that destination. You are responsible for the destination, permissions, recipients, and continued security of exported data.
11. Suspension, termination, and service changes
We may suspend, limit, block, or terminate an account, monitor, integration, API token, status page, target, or feature immediately where reasonably necessary to address misuse, non-payment, fraud, security risk, legal requirements, third-party demands, operational harm, or a material breach. Where practical and safe, we will provide notice and an opportunity to cure.
You may stop using the Service or cancel as described above. Termination does not relieve amounts already due. Sections concerning payment, ownership, privacy and retention, disclaimers, liability, indemnity, disputes, and provisions that by nature should survive will survive termination.
12. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." STACKRESOLVE DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND COLLATERAL WARRANTIES, CONDITIONS, AND REPRESENTATIONS, INCLUDING MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant uninterrupted or error-free operation, complete security, preservation of data, detection of every outage, correct diagnosis, delivery of alerts, compatibility with every site, or that the Service will meet your requirements. No oral or written information creates a warranty unless expressly included in a written agreement signed by StackResolve.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STACKRESOLVE AND ITS OWNERS, AFFILIATES, PERSONNEL, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, AGGRAVATED, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, CUSTOMERS, GOODWILL, OPPORTUNITY, ANTICIPATED SAVINGS, OR DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR DAMAGE ARISING FROM MISSED, DELAYED, DUPLICATE, OR INCORRECT CHECKS, ALERTS, DIAGNOSTICS, EXPIRY INFORMATION, OR STATUS-PAGE CONTENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STACKRESOLVE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, UNDER ANY THEORY OF LIABILITY, WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO STACKRESOLVE FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $100.
The exclusions and cap apply even if a remedy fails of its essential purpose and even if we were advised that damages were possible. They do not apply to liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, willful misconduct, or death or personal injury caused by negligence where applicable law prohibits limitation. Some jurisdictions do not allow certain exclusions, so they apply only to the extent permitted.
For business customers only, and only where permitted by law, any claim must be commenced within one year after the claimant knew or reasonably should have known of the facts giving rise to it.
14. Indemnity
If you use the Service for a business or organization, you will defend, indemnify, and hold harmless StackResolve and its owners, affiliates, personnel, contractors, licensors, and service providers from third-party claims, damages, judgments, losses, liabilities, penalties, costs, and reasonable legal fees arising from: (a) your unauthorized or unlawful monitoring; (b) Customer Content, public status pages, custom domains, integrations, or alert destinations; (c) your breach of these Terms or applicable law; (d) infringement or violation of another person's intellectual property, privacy, publicity, or other rights; or (e) misuse by your authorized users.
We will give reasonably prompt notice, allow you to control the defense with qualified counsel, and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits fault by, imposes obligations on, or fails to fully release StackResolve without our written consent. We may participate with counsel at our own expense. This section does not require a consumer to indemnify us where prohibited by law.
15. Informal resolution, governing law, and venue
Before starting a formal claim, please send a written description of the issue and requested resolution to support@uptimebasics.com. The parties will attempt in good faith to resolve it for at least 30 days, unless urgent injunctive relief is reasonably necessary or a limitation period would expire.
Except where mandatory law provides otherwise, these Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of courts located in Toronto, Ontario.
If you are a consumer, this section does not deprive you of mandatory protections or the right to bring a claim or complaint in a forum available under applicable consumer law. Nothing requires arbitration or waives a non-waivable right to participate in a class proceeding.
16. General terms
16.1 Force majeure
We are not responsible for delay or failure caused by events beyond our reasonable control, including internet or utility failures, third-party outages, attacks, labour disputes, disasters, epidemics, war, government action, or provider restrictions.
16.2 Changes to these Terms
We may update these Terms. For material changes, we will provide reasonable advance notice by email, in-product notice, website notice, or another appropriate method where required. Changes apply prospectively from their effective date. If you do not agree, you may stop using and cancel the Service before the change takes effect.
16.3 Assignment
You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, financing, reorganization, sale of assets, or transfer of the Service, subject to applicable law.
16.4 Entire agreement and order
These Terms, the Privacy Policy, the Acceptable Use Policy, the applicable Data Processing Addendum, and plan or checkout terms presented to you form the entire agreement about the Service and replace prior discussions on that subject. A separately signed agreement controls to the extent it expressly conflicts. Customer purchase-order terms do not modify the agreement unless signed by StackResolve.
16.5 Severability, waiver, and relationship
If a provision is unenforceable, it will be limited or removed only as necessary and the rest remains effective. Failure to enforce a provision is not a waiver. The parties are independent contractors; these Terms create no partnership, agency, employment, fiduciary, franchise, or third-party-beneficiary relationship.
17. Contact and legal notices
Shane-Andrew Syring, carrying on business as StackResolve
Operator of Uptime Basics
65 Leitch Avenue
North York, Ontario M3J 0E2
Canada
Email: legal@uptimebasics.com
Customer support: support@uptimebasics.com
Company website: https://stackresolvehq.com
Service website: https://uptimebasics.com