1. Scope
In this list, a sub-processor is a third-party service provider that StackResolve may use to process personal information on behalf of a business customer while operating Uptime Basics. StackResolve remains responsible for its sub-processors' handling of that information to the extent required by applicable law and our agreements with customers.
This list supplements our Privacy Policy and is incorporated into our Data Processing Addendum. It does not include providers that a customer independently chooses for a monitored website, public status page, API destination, webhook, custom analytics tag, or other integration, unless StackResolve itself processes customer information through that provider.
2. Current sub-processors
| Provider | Service purpose | Information that may be processed | Primary processing locations |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud infrastructure, application hosting, monitoring execution, databases, encrypted storage, authentication, security logging, operational email, and SMS delivery | Account and contact information, monitor configuration and results, encrypted request secrets, alerts, support data, audit records, and service-security data | Canada and United States |
| Stripe, Inc. | Subscription billing, payment processing, customer billing portal, invoices, refunds, tax calculation, and financial reconciliation | Billing contact and tax information, payment and subscription identifiers, payment status, invoice and transaction records; StackResolve does not receive complete card numbers or security codes | United States and other locations used by Stripe |
| Cloudflare, Inc. | Bot and abuse protection for selected public forms and sign-up flows through Turnstile | IP address, browser and device characteristics, challenge result, and related request-security data | Global network, including Canada and United States |
| Google LLC | Optional, consent-based analytics for public marketing pages | Page and event data, browser and device information, approximate location derived from IP, and consent state when a visitor allows analytics | United States and other locations used by Google |
| Zoho Corporation | Business email inboxes used to receive and respond to support, privacy, legal, security, and account communications | Sender contact information and the contents of messages voluntarily sent to StackResolve | Canada and other locations used by Zoho |
Providers may use their affiliates or infrastructure subcontractors to provide their services. Their processing is governed by their applicable service terms, data-processing commitments, and safeguards.
3. Customer-controlled providers
Some Uptime Basics features let you direct information to third parties, including webhook destinations, API clients, custom analytics identifiers, custom status-page domains, and future integrations. You control whether to enable those features and are responsible for reviewing the recipient's privacy and security practices. Those destinations are not StackResolve sub-processors merely because you choose to use them.
4. Safeguards and international processing
Before engaging a sub-processor, StackResolve evaluates the provider's role, security measures, and applicable contractual commitments. We limit access to the information needed for the stated purpose and use appropriate technical and organizational safeguards, including encryption and access controls where appropriate.
Information may be processed in Canada, the United States, and other countries where a provider operates. Where required, StackResolve relies on a lawful transfer mechanism, such as an adequacy decision, recognized contractual protections, or another permitted mechanism. See our Privacy Policy for further information about international processing.
5. Changes to this list
We may add, replace, or remove providers as the Service evolves. We will update this page and its last-updated date before, or as soon as reasonably practicable after, a change takes effect. For a material new sub-processor that processes business-customer personal information on our behalf, we intend to provide at least 30 days' notice when reasonably practical.
Shorter notice may be necessary to respond to a security incident, provider outage, legal requirement, urgent operational risk, or another circumstance where delay would materially harm the Service or its users.
6. Questions and objections
If you have a question about this list, applicable processing safeguards, or a proposed sub-processor change, contact support@uptimebasics.com. Business customers may also raise a reasonable, documented data-protection objection through that address. We will review it in good faith and discuss commercially reasonable alternatives where required by an applicable agreement or law.
Shane-Andrew Syring, carrying on business as StackResolve
65 Leitch Avenue
North York, Ontario M3J 0E2
Canada