This Privacy Policy explains what information we collect, why we collect it, how it is used, and how you can contact us about privacy questions.
Last updated: July 19, 2026
Monitoring data
Uptime Basics is designed to monitor websites, notify account users, maintain incident history, and support account management. We do not sell personal information.
We use account and monitor information to create monitors, run uptime checks, display dashboards, maintain logs, identify incidents, send alerts, provide support, process billing, prevent abuse, and improve reliability.
If SMS alerts are enabled, we use the verified phone number selected by the account user to send transactional messages such as verification codes, downtime alerts, recovery alerts, slow response alerts, SSL expiry warnings, and domain expiry warnings.
Customers opt in by adding a phone number, verifying ownership with a code, and enabling SMS alerts. Customers can opt out by disabling SMS alerts, disabling SMS on a monitor, removing the phone number, or contacting support.
We use Amazon Web Services for hosting, authentication, databases, monitoring workers, email delivery, and SMS delivery when enabled. We use Stripe for billing and Google Analytics for public website measurement.
Stripe collects and stores payment method details; Uptime Basics does not store full card numbers. To enforce one-trial eligibility and prevent abuse, we may retain one-way hashed identifiers derived from a verified email address and Stripe payment-method fingerprint, along with the account ID and claim date. These identifiers are not used to reconstruct payment details.
If you enable a public status page, information you choose to publish may be visible to anyone with the page URL. This can include monitor name, monitored URL, uptime summaries, recent history, and incident information depending on your settings.
Raw check logs are available for 30 days, alert history for 14 days, aggregated monitoring summaries for up to 400 days, and incident history for the life of the monitor. Free service-status raw checks are retained for 24 hours. Paused and archived data continues to age under the same periods. Deleting a monitor removes its configuration and associated monitoring history through background cleanup. After an approved account-deletion request completes its 30-day waiting period, operational account and monitoring data is permanently deleted. Limited billing, invoice, consent, security-audit, fraud-prevention, and legal records may be retained where reasonably required.
We use technical and administrative safeguards such as authenticated access, role-based admin controls, encrypted AWS services where applicable, and restricted access to operational tools. No internet service can guarantee absolute security.
You can update account contact preferences, alert destinations, monitor settings, public status page settings, and billing settings from the dashboard where available. After canceling an active subscription, you may submit an account-deletion request from Account > Security. Support reviews the request before a reversible 30-day waiting period begins. You may contact support during that period to cancel the request, subject to legal retention requirements.
Google Analytics is optional on public and marketing pages and remains disabled unless you select Allow analytics. If enabled, it helps us measure page traffic and improve the service; advertising storage and personalized advertising signals remain disabled. You can change your choice at any time using the Privacy choices control. The authenticated app uses essential browser storage for sign-in, security, and saved preferences; these functions do not depend on analytics consent.
Uptime Basics is intended for businesses and website operators. It is not intended for children, and we do not knowingly collect information from children.
Email support@uptimebasics.com for privacy, account, alert, or data handling questions.