Legal and Trust Center
Clear policies. Practical safeguards.
Review the terms, privacy practices, security resources, and operational policies that govern Uptime Basics and help customers make informed decisions.
Customer agreements and use
Terms of ServiceThe agreement governing accounts, monitoring, subscriptions, alerts, status pages, and service limitations.
Acceptable Use PolicyRules that protect customers, monitored targets, third parties, and platform capacity from misuse.
Copyright and Abuse PolicyHow to report infringement, impersonation, phishing, harmful public content, or other abuse.
Privacy and data processing
Privacy PolicyWhat we collect, why we use it, retention periods, recipients, transfers, and privacy rights.
Cookie and Device Storage NoticeEssential browser storage, optional analytics, consent choices, and customer status-page analytics.
Data Processing AddendumProcessor terms, security measures, sub-processors, assistance duties, and international transfers.
Sub-processorsThe providers used to host, protect, bill, communicate, and support Uptime Basics.
Security and access
Security OverviewHigh-level administrative, technical, and operational safeguards used to protect the Service.
Vulnerability DisclosureScope, safe-harbour expectations, prohibited testing, and how to report a security concern.
AccessibilityOur accessibility goals, current approach, known limitations, and feedback process.
Contact by topic
| Topic | Contact |
|---|---|
| Customer support and accessible copies | support@uptimebasics.com |
| Privacy and data protection | Shane-Andrew Syring, Privacy Officer privacy@uptimebasics.com |
| Security reports | security@uptimebasics.com |
| Legal, copyright, and abuse notices | legal@uptimebasics.com |
| Billing | billing@uptimebasics.com |
Mail may be directed to Shane-Andrew Syring, carrying on business as StackResolve, 65 Leitch Avenue, North York, Ontario M3J 0E2, Canada.