1. Scope
Customers can publish status-page names, descriptions, logos, favicons, monitored URLs, custom domains, incident information, and other content. StackResolve does not pre-approve every item and does not receive ownership merely by hosting it. Customers remain responsible for the rights, accuracy, and legality of their content.
This process is for content or use involving Uptime Basics. Reports about an independently operated monitored website should normally be sent to that website or its provider.
2. Copyright infringement reports
A copyright report should include:
- Your name, organization if applicable, mailing address, telephone number, and email address.
- Identification of the copyrighted work or a representative list if multiple works are involved.
- The exact Uptime Basics or custom-domain URL and enough detail to locate the allegedly infringing material.
- An explanation of why the use is not authorized by the owner, its agent, or law.
- A statement that the information is accurate and that you are the owner or authorized to act for the owner.
- Your physical or electronic signature.
We may request additional information needed to evaluate the report under applicable Canadian, United States, or other law.
3. Customer response and counter-notice
When appropriate and lawful, we may send the report to the affected customer and allow a response. A customer disputing removal should identify the removed material, explain its authority or legal basis, provide reliable contact details, make any statements required by applicable law, and sign the response.
We may restore material when a report is withdrawn, the parties resolve the matter, a valid counter-process permits restoration, or reliable evidence shows the restriction is no longer appropriate. We are not a court and may keep content restricted while a genuine ownership dispute is unresolved.
4. Trademark, impersonation, phishing, privacy, and other abuse
For non-copyright reports, provide the exact URL, the organization or person affected, the nature of the abuse, evidence of your authority, screenshots or records, and the specific result requested. Examples include:
- A page falsely presenting itself as the official status page of another organization.
- Unauthorized logos, names, trademarks, custom domains, or misleading slugs likely to cause confusion.
- Phishing, malware, credential collection, fraud, threats, doxxing, or exposure of private information.
- Monitoring or publication that violates authorization, privacy, court orders, or applicable law.
5. How we review reports
We may acknowledge the report, verify identity or authority, preserve relevant records, contact the customer, request more information, temporarily restrict content, disable a page or monitor, or refer the matter to a provider or authority. We prioritize credible reports involving immediate safety, fraud, phishing, malware, or exposed personal data.
Action depends on available evidence, urgency, law, customer response, and the technical control StackResolve has. We do not guarantee a particular outcome or response time.
6. Repeat and serious abuse
StackResolve may restrict or terminate accounts that repeatedly infringe rights, repeatedly publish deceptive content, ignore verified complaints, or engage in serious abuse. We may block domains, slugs, destinations, or patterns and retain records needed for enforcement, disputes, fraud prevention, or legal obligations.
7. Misuse of this process
Do not knowingly submit false claims, impersonate a rights holder, conceal material facts, use this process to suppress lawful criticism, or demand payment in exchange for withdrawing an invalid report. A reporter may be responsible for harm caused by a false or abusive submission. StackResolve may reject incomplete or unreliable requests.
8. Contact
Email notices to legal@uptimebasics.com or mail them to:
Shane-Andrew Syring, carrying on business as StackResolve
Legal Notices
65 Leitch Avenue
North York, Ontario M3J 0E2
Canada
Security vulnerabilities should be reported under our Vulnerability Disclosure Policy, not through a public abuse report.