Select a primary email or phone destination

Your primary alert destinations are the verified email address and phone number Uptime Basics uses as defaults when you create monitors. Each monitor can still use its own verified destination.

Before you select a destination

The address or number must appear as Verified under Account > Alerts. Verification helps prevent alerts from being sent to a destination you do not control.

If the destination is not listed yet:

1. Open Account and select Alerts.
2. Add the email address or phone number.
3. Select Send code.
4. Enter the code you receive and complete verification.

SMS currently supports verified Canadian and US phone numbers.

Select the primary email address

1. Open Account > Alerts.
2. Under Email alerts, make sure the account-wide toggle is on.
3. Open Primary alert email.
4. Select a verified email address.

The selection saves automatically. Wait for the saved message before leaving the page.

Select the primary phone number

1. Open Account > Alerts.
2. Under SMS alerts, make sure the account-wide toggle is on.
3. Open Primary alert phone.
4. Select a verified phone number.

The selection saves automatically. SMS alerts also depend on the plan's monthly segment allowance and current SMS service availability.

What the primary destination changes

The selected primary destination:

• Becomes the default choice for new monitors.
• Is available in the destination list for monitor-specific alert settings.
• Provides a verified fallback when a monitor does not have a different explicit destination.

Changing a primary destination does not automatically replace a different destination explicitly saved on every existing monitor. This prevents an account-wide change from silently rerouting alerts that were intentionally assigned to another person.

Defaults and monitor controls work together

The account-wide Email or SMS toggle controls the default offered to new monitors. For an existing monitor, a notification is eligible when:

• The channel is enabled for the monitor.
• The monitor has an eligible verified destination.

Turning a default off does not alter channels already saved on existing monitors.

Verify existing monitors after a change

After changing a primary destination:

1. Open each important monitor.
2. Open Alert Channels in Monitor Tools.
3. Confirm the intended email address or phone number is selected.
4. Send a test alert.

Related articles

• Add and verify an email address
• Add and verify a phone number
• Configure account-wide alert defaults
• Configure alerts for one monitor