Uptime Basics uses Stripe to collect and manage subscription payments. Uptime Basics does not receive or store your complete payment-card number.
Add a payment method when subscribing
If the account does not yet have a subscription:
- Open Account > Billing.
- Select Choose Starter, Choose Plus, or Choose Pro.
- Complete the secure Stripe Checkout page.
- Return to Uptime Basics after Stripe confirms the checkout.
Stripe Checkout collects the payment method required for the monthly subscription. Prices are billed in USD.
Update an existing payment method
- Open Account > Billing.
- Select Manage billing in Stripe.
- In the new Stripe Billing tab, open the payment-method controls.
- Add or select the replacement payment method and save the change.
- Return to the Uptime Basics account tab when finished.
The Stripe Billing Portal can also update billing information, manage subscription cancellation, and provide invoice access. It opens in a separate browser tab so your Uptime Basics account page remains available.
If a payment failed
A Payment needs attention notice appears on the Billing tab when Uptime Basics receives a failed-payment update. Select Update payment method in that notice to open Stripe Billing.
Monitoring and alerts remain active during the three-day payment grace period. Update the payment method before the displayed grace deadline to avoid an automatic billing pause. The account updates after Stripe successfully confirms payment; changing the card alone does not make an unpaid invoice successful instantly.
If the Stripe Billing tab does not open
- Allow popups for
uptimebasics.com, then select the button again. - Wait for the Billing tab to finish loading before selecting Manage billing in Stripe.
- A Stripe customer must already be connected to the account. If this is the first subscription, start with a plan button and complete Stripe Checkout.
- If Stripe reports that the payment method was declined, contact the card issuer or use another supported method.
Never send complete card or bank details to Uptime Basics Support. Support can help identify the account or subscription state but cannot ask for or accept full payment credentials.