Account contact information tells Uptime Basics how to reach you about general account support and service notices. It is separate from your login email, monitor alert destinations, and Stripe billing information.
Update your name
- Open Account from the customer dashboard.
- Select the Account tab.
- Enter your name in Full name.
- Select Save account details.
The full name can contain up to 100 characters. Changing it does not change the name or business information held by Stripe.
Choose an account contact email
The Account contact email list contains only email addresses already verified for the account.
- Open Account > Account.
- Select an address from Account contact email.
- Wait for the saved confirmation.
The selection saves automatically. If the address you need is not listed, use Manage verified emails to add it and complete its verification first.
Choose an account contact phone
The Account contact phone list contains only verified phone numbers. Select a listed number and wait for the saved confirmation. The choice saves automatically.
If no number is listed, use Manage phone numbers to add and verify one. An account contact phone is optional unless Uptime Basics specifically requires it for an account process.
What these changes do not affect
- Login email: The read-only login email identifies the account and is not changed from this page.
- Monitor alerts: Account-wide alert defaults and each monitor's destinations are managed separately.
- Billing information: Stripe maintains billing contact, payment, invoice, and tax information.
- Dashboard timezone: Timestamp display is controlled by the separate Timezone setting.
If a contact is not available
Open Account > Alerts and check whether the email address or phone number is marked Verified. A pending destination cannot be selected for account contact until its code has been confirmed.
Do not send support your password, authenticator code, or verification code when asking for help with contact information.