Resolve a failed or past-due payment

When Stripe reports a failed subscription payment, Uptime Basics displays Payment needs attention and sends an account email. Monitoring and alerts continue during a three-day grace period ending at the date and time shown in the notice.

Resolve the payment

1. Open Account > Billing.
2. In Payment needs attention, select Update payment method.
3. Update or replace the payment method in the new Stripe Billing tab.
4. Review the outstanding invoice in Stripe and complete any available payment or authentication step.
5. Return to Uptime Basics and reload the Billing tab after Stripe confirms payment.

Changing a payment method alone does not guarantee that an unpaid invoice has been collected. Stripe can retry it according to the billing configuration, or the hosted invoice can provide a payment action. The payment state changes only after Stripe reports a successful invoice payment.

During the grace period

• Existing monitors and alerts remain active.
• The Billing tab shows the grace deadline.
• The account can receive a failed-payment email.
• No extra Uptime Basics overage fee is added because a payment failed.

Resolve the invoice before the displayed deadline. The grace period is fixed at three days from the first recorded failure for that payment event; repeated failures do not create an unlimited extension.

After the grace period

If payment remains unsuccessful after the deadline, paid monitoring and alerts pause automatically. Monitor configuration and retained history are not immediately deleted.

After Stripe confirms a successful payment, Uptime Basics clears the payment warning and restores monitors that were automatically paused because the payment grace period expired. Monitors you paused yourself remain paused, and archived monitors remain archived.

Restoration is event driven and can take a short time after Stripe finishes processing the payment. Avoid recreating monitors while payment recovery is still being confirmed.

Common reasons a payment remains past due

• The card was declined or expired.
• The issuer requires additional authentication.
• The replacement method was saved but not used to pay the open invoice.
• Stripe has not completed a scheduled retry.
• The billing postal code or other payment details do not match the issuer's records.

If the invoice remains unpaid, open its invoice number in the Invoices section and follow the options on Stripe's hosted page. Contact the card issuer for a decline that Stripe cannot resolve.

Never send Uptime Basics Support a complete card number, bank credential, password, or one-time authentication code.

Related articles

• Add or update a payment method
• View invoices and receipts
• Understand renewal dates and subscription status
• What happens to monitors and data after cancellation