The Uptime Basics Legal and Trust Center collects the official policies and trust resources maintained by Shane-Andrew Syring, carrying on business as StackResolve, an Ontario sole proprietorship. StackResolve operates Uptime Basics. Use the official document rather than a Help summary when you need governing language.
Customer agreements
- Terms of Service - the agreement for accounts, monitoring, subscriptions, alerts, status pages, and limitations.
- Acceptable Use Policy - authorization, safe monitoring, communications, automation, and platform-protection rules.
- Copyright and Abuse Policy - reports involving infringement, impersonation, phishing, or harmful public content.
Privacy and processing
- Privacy Policy - collected information, purposes, recipients, retention, transfers, and privacy rights.
- Cookie and Device Storage Notice - essential browser storage, optional analytics, and visitor controls.
- Data Processing Addendum - business-customer processor terms and international-transfer safeguards.
- Sub-processors - providers used to operate, protect, bill, and support Uptime Basics.
Security and accessibility
- Security Overview - a high-level description of current safeguards and customer responsibilities.
- Vulnerability Disclosure Policy - authorized research scope and confidential reporting instructions.
- Accessibility - accessibility goals, known limitations, feedback, and accessible-format requests.
Contact the right team
- General support: support@uptimebasics.com
- Privacy: Shane-Andrew Syring, Privacy Officer - privacy@uptimebasics.com
- Security: security@uptimebasics.com
- Legal and abuse: legal@uptimebasics.com
- Billing: billing@uptimebasics.com
Do not send passwords, verification codes, authenticator secrets, complete payment details, private keys, or saved request-secret values in an email or support ticket.